Navigating Recovery
Ed discusses the importance of maintaining consumer confidence as Delta transitions back to normal operations, particularly with the middle seat policy. He likens the recovery process to a marathon, indicating they are on the back half and feeling optimistic about domestic travel rebounding. However, he emphasizes the need for caution until international travel resumes, which will signal a true return to form for the airline industry.In this clip
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Masters of Scale
Rapid Response: Delta CEO Ed Bastian: Turbulence, recovery, and risk
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