Creating Viral Experiences
To foster a truly viral product, it's crucial to go beyond basic improvements and create an unforgettable experience that users will rave about. Seeking user feedback is essential, but discerning which voices to prioritize can steer your direction effectively. By envisioning a six-star experience rather than settling for five, you can elevate user satisfaction and inspire them to share their stories with everyone they know.In this clip
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Masters of Scale
Airbnb's Brian Chesky: Do things that don’t scale
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