Pandemic Dilemmas
When the pandemic struck, a wave of cancellation requests flooded in, revealing the complexities of a two-sided marketplace. Prioritizing health and safety, the decision was made to issue full refunds to guests, despite the financial strain it placed on hosts. In response to the significant income loss for many hosts, a bold move was taken to allocate $250 million to support them, showcasing a commitment to community even in uncertain times.In this clip
From this podcast
Masters of Scale
Rapid Response: Airbnb’s Brian Chesky: "Crisis is pushing us back to our roots"
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