Navigating Crisis Flexibly
Joanna discusses the decision to lift middle seat blocks as a strategic move during a low travel period, emphasizing the advantages of being a smaller airline. She highlights how flexibility and personalized customer engagement have been crucial during the crisis, allowing for real-time communication with a closely-knit team. This connection fosters trust and transparency, helping everyone navigate the challenges together.In this clip
From this podcast
Masters of Scale
Rapid Response: Balancing data with gut feeling, w/JetBlue's Joanna Geraghty
Related Questions