Disrupting Fashion Rentals
Jen challenges the traditional fashion rental model by confronting the gatekeepers of the industry, revealing the surprising acceptance of dress rentals among high-end customers. Her encounter with a department store president uncovers a pervasive issue: customers feel entitled to exploit return policies, highlighting a complex relationship between trust and sales in the fashion world. As Jen navigates these dynamics, she gains crucial insights into the industry's resistance to change.In this clip
From this podcast
Masters of Scale
What's the hidden business behind your business? w/Rent the Runway's Jenn Hyman
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