Navigating Uncertainty
Jeff reflects on his experiences navigating crises at Target and Uber, emphasizing the importance of adaptability in tumultuous times. Despite the challenges posed by the pandemic, H and R Block managed to grow its business by 3%, demonstrating resilience and a commitment to serving clients in need of financial support. Key principles emerged from this period, focusing on protecting employees while ensuring customer service remained a priority.In this clip
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Masters of Scale
Rapid Response: Small business – more stressed than ever, w/H&R Block's Jeff Jones
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