Design and Perception
Selina discusses the importance of user experience in retaining customers and highlights the challenges of recruitment due to the perception of their product's design. Jerry emphasizes that complaints can be a sign of engagement, suggesting that addressing user feedback is crucial for growth. Both underscore the need for proactive outreach to overcome biases and attract talent despite initial judgments.In this clip
From this podcast
Masters of Scale
Let fires burn w/Selina Tobaccowala (Evite, SurveyMonkey, Gixo)
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