Navigating Uncertainty
Janet reflects on her challenging start as CEO during the pandemic, emphasizing the importance of prioritizing human connections over transactions. She highlights the need for clarity and purpose across brands, ensuring they resonate with customers who were navigating their own uncertainties. By leveraging data and enhancing digital offerings, she aimed to simplify the customer experience and foster meaningful relationships.In this clip
From this podcast
Masters of Scale
Rapid Response: How flexibility creates momentum, w/Crate & Barrel CEO Janet Hayes
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