Prioritizing Customer Experience
Brian emphasizes the importance of creating a product that resonates with a small audience before scaling up. June reflects on her recent shift in strategy, recognizing that while demand is high, losing touch with customer preferences can jeopardize success. By pausing on large orders, she aims to innovate flavors and enhance the eating experience for a select group, ensuring that the product remains appealing and relevant.In this clip
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Masters of Scale
Lessons that matter most: What we’ve learned from 100 episodes of Masters of Scale
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