Reopening Challenges
Reopening restaurants presents unique challenges, as familiar settings now feel different without their usual staff. A noticeable shift in customer attitudes, marked by impatience and unkindness, threatens to worsen the labor shortage in the hospitality industry. The essence of hospitality, described as the "hug," is vital for creating a positive environment for both workers and patrons, and losing that connection could have dire consequences for the industry.In this clip
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Masters of Scale
Rapid Response: When you should require vaccinations w/ Shake Shack founder Danny Meyer
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