Crisis Response Strategies
When faced with unprecedented challenges during a pandemic, the team made the tough decision to prioritize health and safety by offering full refunds to guests. To support hosts who were losing income, they initiated a relief fund and mobilized their community to advocate for inclusion in government relief programs. These bold actions not only provided immediate assistance but also showcased the power of collective effort in navigating crises.In this clip
From this podcast
Masters of Scale
The 4 core principles of crisis management, w/Ellen Kullman (DuPont, Carbon)
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