Poking the Bear
Cassidy inspires her students to leap into the unknown, emphasizing the joy that follows overcoming fear. Mark reflects on the pitfalls of challenging giants like Amazon, highlighting the importance of strategy when taking risks. Meanwhile, Richard shares how he successfully navigated fierce competition with British Airways by focusing on customer experience and loyalty, proving that sometimes provoking a competitor can lead to growth.In this clip
From this podcast
Masters of Scale
Leap before you look, w/Marc Lore (Jet.com)
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