Entrepreneurial DNA
Howard reflects on the importance of maintaining a compassionate understanding in business, especially as companies scale. He emphasizes the need for a balance between doing good and achieving profitability, highlighting how Starbucks thrives on human interactions. With a staggering revenue model dependent on small transactions, he explores the innovative approaches necessary for both customer satisfaction and employee engagement.In this clip
From this podcast
Masters of Scale
How to do good and do good business, w/Starbucks' Howard Schultz
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