The Missing Piece
Seiji and his team realized that while their app was popular, they struggled to connect user engagement with tangible lifestyle improvements. The breakthrough came when they integrated psychology and human empathy into their approach, leading to the hiring of real-life coaches who could provide personalized support. This pivotal moment helped them achieve product-market fit, significantly scaling their business and enhancing user outcomes.In this clip
From this podcast

Masters of Scale
Why mission matters more than products, w/Noom’s Saeju Jeong
Related Questions
What is the role of a coach in health and fitness in the context of the episode How Noom Disrupted a SATURATED Market and Helps You Reach Your Health Goals | Saeju Jeong and the clip Coaching for Change?
Is Noom helpful for weight management and lifestyle changes?
What do users say about the Noom app?