Published Jul 28, 2020

Be a painkiller AND a vitamin, w/Clara Shih (Hearsay Systems)

Clara Shih, CEO of Hearsay Systems, delves into transforming businesses into indispensable entities by balancing immediate customer needs with long-term value, while also exploring risk-taking and customer success strategies alongside Shellye Archambeau, offering a masterclass in entrepreneurial decision-making and growth.

Episode Highlights

Topics covered

Episode Highlights

Related Episodes

Be an evangelist for authenticity, with tech veteran Guy Kawasaki
Answers 383 questions
To be first to the future, be stubbornly nimble
Answers 383 questions
Jimmy Iovine: Harness fear to drive innovation, part 2
Answers 383 questions
LIVE! Patience or speed? Both. w/Tory Burch
Answers 383 questions
8 reliable lessons for unreliable times
Answers 383 questions
Lead, lead again, w/Meta's Sheryl Sandberg
Answers 383 questions
Escape the competition, w/PayPal's Peter Thiel
Answers 383 questions
Rapid Response: "Be confident enough to show your vulnerability," w/Ken Frazier (Merck/General Catalyst)
Answers 383 questions
How to solve an impossible challenge, w/Megan Smith (US CTO, Google, shift7)
Answers 383 questions
Building bridges to scale, w/Kind’s Daniel Lubetzky
Answers 383 questions
The co-founder effect, w/Rothy's Stephen Hawthornthwaite and Roth Martin
Answers 383 questions
The next Silicon Valley is...? w/Endeavor's Linda Rottenberg
Answers 383 questions
5 ways to build your tolerance for risk
Answers 383 questions
How to take creative leaps — and land them, w/Future Shape's Tony Fadell
Answers 383 questions
Entrepreneurship as a second act, w/Gwyneth Paltrow
Answers 383 questions

Dexa/Masters of Scale

Be a painkiller AND a vitamin, w/Clara Shih (Hearsay Systems)

Topics covered

Popular Clips

Scaling with Purpose

Authentic Leadership

Social CRM Revolution

Painkiller or Vitamin

Taking the Leap

Compliance as Opportunity

Defining Customer Success

Comedic Traffic School

Painkiller or Vitamin

From Struggle to Innovation

Viral Challenges

Essential Customer Insights

Episode Highlights

Painkiller vs. Vitamin Approach

Risk Taking Decisions

Customer Success Strategies

Related Episodes

Be an evangelist for authenticity, with tech veteran Guy Kawasaki

To be first to the future, be stubbornly nimble

Jimmy Iovine: Harness fear to drive innovation, part 2

LIVE! Patience or speed? Both. w/Tory Burch

8 reliable lessons for unreliable times

Lead, lead again, w/Meta's Sheryl Sandberg

Escape the competition, w/PayPal's Peter Thiel

Rapid Response: "Be confident enough to show your vulnerability," w/Ken Frazier (Merck/General Catalyst)

How to solve an impossible challenge, w/Megan Smith (US CTO, Google, shift7)

Building bridges to scale, w/Kind’s Daniel Lubetzky

The co-founder effect, w/Rothy's Stephen Hawthornthwaite and Roth Martin

The next Silicon Valley is...? w/Endeavor's Linda Rottenberg

5 ways to build your tolerance for risk

How to take creative leaps — and land them, w/Future Shape's Tony Fadell

Entrepreneurship as a second act, w/Gwyneth Paltrow

Be a painkiller AND a vitamin, w/Clara Shih (Hearsay Systems)

Topics covered

Popular Clips

Episode Highlights

Painkiller vs. Vitamin Approach

Risk Taking DecisionsClara Shih and Shellye Archambeau explore the art of calculating risks and overcoming uncertainty in entrepreneurship. They share personal stories and strategies for making informed decisions during challenging times.

Risk Taking Decisions

Customer Success StrategiesClara Shih shares insights on defining success through measurable outcomes and the importance of incorporating feedback for business growth. Her experiences highlight the balance between addressing immediate needs and planning for future challenges.

Customer Success Strategies

Related Episodes