Delays and Comfort
Tim shares a compelling story about the Eurostar delay, highlighting how the conditions of a delay can significantly impact passenger experience. While companies often focus solely on the duration of delays, the comfort and communication during these times can make all the difference. This insight parallels the revolutionary nature of services like Uber, where knowing the estimated arrival time transforms customer satisfaction.In this clip
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Modern Wisdom
Why Is Thinking Clearly So Difficult? - Tim Harford | Modern Wisdom Podcast 548
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