Managing Emotional Conversations
Frustration can cloud judgment, especially when technology fails. Recognizing and naming emotions is crucial for effective communication, as it helps to calm heightened feelings. Maintaining a steady pace during conversations, even when faced with urgency, allows for clearer thinking and better decision-making.In this clip
From this podcast
Negotiate Anything
How To Use Emotional Intelligence to Have Difficult Conversations With Chelsea Elliott, MSW.
Related Questions
What does it mean when you realize you may have been making a mistake or taking criticism in a negative or defensive way on a project, as discussed in episode 225: Kim Scott | Care Personally, Challenge Directly with Radical Candor, and the clip Emotions at Work? How should I handle a situation where I feel frustrated with a manager who rarely gives me the space to explain and often asserts herself during presentations? I'm proud that I recognize I need to adjust to her behavior, but will this change help her loosen her resistance too?
I have a question about the episode Career Switch to Software Engineer | @AnnaMcDougall | Beyond Coding Podcast #56 and the clip Empathy in Team Dynamics. I'm feeling frustrated about how I acted—responsive and thankful but also annoyed—towards one manager at work. Kaitlyn suggested I do something differently, but overall, I have a weird relationship with this manager. I'm going to change how I've been acting. I'm just an intern, but it's not obvious; everyone else loves me, and I love them. It's just this one person, and I need to change my attitude. She rarely gives me the space to explain and often asserts herself in the middle of presentations without letting me continue. It's very different from everyone else there. While it's useful in some ways, it's also frustrating. I'm proud that I recognize I need to adjust to her behavior. Will this change help her loosen her resistance too?