Navigating Unintentional Harm

Recognizing that our words can inadvertently trigger feelings of shame or humiliation is crucial in communication. It's essential to acknowledge others' feelings, especially when misunderstandings arise. When someone is hurt, a sincere apology can go a long way, but it’s important to avoid over-explaining or making the situation about oneself. Understanding the nuances of difficult conversations can foster deeper connections and promote healing.

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Negotiate Anything
The Root of Division in American Conflict With Jen Goldman-Wetzler, Ph.D.
Related Questions
- What does it mean when you realize you may have been making a mistake or taken criticism in a negative or defensive way on a project, as discussed in the episodeSheila Heen — How to Navigate Hard Conversations, the Subtle Art of Apologizing, and More and the clipEffective Apologies? How should I handle a situation where I feel frustrated with a manager who rarely gives me the space to explain and often asserts herself during presentations? I'm proud that I recognize I need to adjust to her behavior, but will this change help her loosen her resistance too? Why am I feeling like I've had a negative impression on everyone and done a horrible job this summer, even though I'm getting a return offer?

Navigating Unintentional Harm

In this clip

From this podcast

Negotiate Anything

The Root of Division in American Conflict With Jen Goldman-Wetzler, Ph.D.

Related Questions