Aggression vs. Assertiveness
Building trust while being assertive is crucial, even in high-stakes negotiations. Emotions drive decision-making far more than rationality, as evidenced by the unpredictable nature of human behavior. The approach of pushing back without escalating conflict is effective, demonstrating that emotional intelligence is key in negotiations.In this clip
From this podcast
Negotiate Anything
How to Negotiate Like an FBI Agent with Chris Voss, Author of Never Split the Difference
Related Questions
Should we always be using negotiation strategies according to Chris Voss in the episode Chris Voss: FBI Hostage Negotiator | Lex Fridman Podcast #364 and the clip Negotiating with Terrorists, or only in certain contexts?
According to Chris Voss in the episode Chris Voss: FBI Hostage Negotiator | Lex Fridman Podcast #364 and the clip Negotiating with Terrorists, should we always be using negotiation strategies, or only in certain contexts?