Navigating Workplace Behavior
Understanding persuasion is crucial in changing workplace behavior without needing a complete shift in mindset. Managers must provide specific feedback based on direct observations rather than hearsay, emphasizing the importance of being present and engaged with their teams. When dealing with difficult individuals, it’s essential to explore their perspectives and motivations, fostering a more constructive dialogue.In this clip
From this podcast

Negotiate Anything
How to Deal with Difficult People With Kris Plachy
Related Questions
What does it mean when you realize you may have been making a mistake or taking criticism in a negative or defensive way on a project, as discussed in episode 225: Kim Scott | Care Personally, Challenge Directly with Radical Candor and the clip Mastery vs. Adaptability? I'm also frustrated about how I acted—responsive and thankful but also annoyed. Kaitlyn suggested I do something differently, but overall, I have a weird relationship or connection with one manager at work. I'm going to change how I've been acting. I'm just an intern, but it's not obvious; everyone else loves me, and I love them. It's just this one person, and I need to change my attitude. Will this change help her loosen her resistance too?
What does it mean when you realize you may have been making a mistake or taking criticism in a negative or defensive way on a project, as discussed in episode 225: Kim Scott | Care Personally, Challenge Directly with Radical Candor, and the clip Mastery vs. Adaptability? Additionally, I'm frustrated about how I acted—responsive and thankful but also annoyed—when Kaitlyn suggested I do something differently. I have a weird relationship with one manager at work, and I'm going to change how I've been acting. I'm just an intern, but it's not obvious; everyone else loves me, and I love them. It's just this one person, and I need to change my attitude. Will changing my attitude help her loosen her resistance too?
What does it mean when you realize you may have been making a mistake or taking criticism in a negative or defensive way on a project, as discussed in episode 225: Kim Scott | Care Personally, Challenge Directly with Radical Candor, and the clip Mastery vs. Adaptability? Additionally, I'm frustrated about how I acted—responsive and thankful but also annoyed—when Kaitlyn suggested I do something differently. I have a weird relationship or connection with one manager at work, and I'm going to change how I've been acting. I'm just an intern, but it's not obvious; everyone else loves me, and I love them. It's just this one person, and I need to change my attitude. Will changing my attitude help her loosen her resistance too?