Tactical Empathy in Action
A challenging conversation unfolds as Judy expresses her struggles in a new role, feeling disrespected and overwhelmed. The manager employs tactical empathy to navigate the emotional landscape, acknowledging Judy's frustrations and the difficulties of her transition. This session highlights the importance of understanding emotions in negotiations and the power of empathy in resolving conflicts.In this clip
From this podcast
Negotiate Anything
PRACTICE SESSION- How to Manage Egos and Difficult Emotions with Derek Gaunt
Related Questions
Will this change help her loosen her resistance too?
I'm frustrated about how I acted—responsive and thankful but also annoyed. Kaitlyn suggested I do something differently, but overall, I have a weird relationship or connection with one manager at work.
I'm frustrated about how I acted—responsive and thankful but also annoyed—towards one manager at work. Kaitlyn suggested I do something differently, but overall, I have a weird relationship or connection with this manager.