Connection Over Force
Melissa emphasizes the power of connection in high-stress situations, highlighting that empathy can be more effective than sheer force. Despite having the legal authority to act decisively, she chooses to engage with individuals on a personal level, demonstrating that negotiation skills are essential in law enforcement. The collaboration between negotiators and tactical teams showcases a shift towards prioritizing safety and effective communication.In this clip
From this podcast
Negotiate Anything
FBI Agent Melissa Fortunato: "Stop Overthinking and Just Start Asking"
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