Tatiana Kolovou: The Silent Mistake Managers Make During Change—And How to Avoid It

Channel Selection

Selecting the right communication channel is crucial in managing change effectively. Tatiana Kolovou emphasizes the importance of choosing between email, phone, or face-to-face interactions based on the context and relationship dynamics 1. She shares an example involving MBA students and clients in Greece, where a multi-step communication strategy was employed to maintain relationships despite travel restrictions 2.

It's so much more personable than me just putting that in an email of 1, 2, 3, and back to the managers that might say, I don't have time for this.

--- Tatiana Kolovou

This approach ensures that changes are communicated diplomatically, preventing any potential disruption to ongoing projects.

   

Virtual Tips

In a hybrid work environment, effective communication requires adapting to virtual settings. Tatiana Kolovou advises using a mix of communication channels, such as phone calls and video meetings, to convey messages clearly and maintain personal connections 1. She highlights the importance of understanding the nuances of each channel and the role of nonverbal cues in virtual interactions.

The channel is important. And at times when you don't have to see the other person, sometimes don't underestimate just picking up the phone.

--- Tatiana Kolovou

This strategic approach helps ensure that messages are not only received but also understood in the intended manner.