AI in Customer Service
Jesse discusses the tailored use of AI agents in customer service, emphasizing the importance of transparency for larger companies. He highlights the significant impact that AI has had on organizations like Klarna, which saw improved efficiency and customer satisfaction. The conversation explores how adopting such technology not only enhances user experience but also allows support teams to focus on more complex tasks.In this clip
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No Priors
No Priors Ep. 97 | With Decagon CEO and Co-Founder Jesse Zhang
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