Observations vs. Feelings
Understanding the distinction between observable facts and the feelings they trigger is crucial in effective communication. When conflicts arise, it’s essential to separate personal interpretations from objective observations to prevent misunderstandings. By recognizing that our feelings are our own responsibility, we create space for more constructive dialogues, allowing for deeper connections and resolutions in challenging situations.In this clip
From this podcast
On Being with Krista Tippett
[Unedited] Jerry Colonna with Krista Tippett
Related Questions
What does it mean when you realize you may have been making a mistake or taking criticism in a negative or defensive way on a project, as discussed in episode 225: Kim Scott | Care Personally, Challenge Directly with Radical Candor? I'm also frustrated about how I acted—responsive and thankful but also annoyed—when Kaitlyn suggested I do something differently. Overall, I have a weird relationship or connection with one manager at work. I'm going to change how I've been acting. I'm just an intern, but it's not obvious; everyone else loves me, and I love them. It's just this one person, and I need to change my attitude. She rarely gives me the space to explain and often asserts herself in the middle of presentations without letting me continue. It's very different from everyone else there. While it's useful in some ways, it's also frustrating. I'm proud that I recognize I need to adjust to her behavior. Will this change help her loosen her resistance too?
How can I change my attitude toward a manager at work with whom I have a weird relationship? Kaitlyn suggested I do something differently, but I'm frustrated with how I acted—responsive and thankful but also annoyed. I'm just an intern, but it's not obvious; everyone else loves me, and I love them. This manager rarely gives me the space to explain and often asserts herself during presentations without letting me continue. It's very different from everyone else there. While it's useful in some ways, it's also frustrating. I'm proud that I recognize I need to adjust to her behavior. Will changing my attitude help her loosen her resistance too?