Uncovering Facebook's Internal Rulebooks

Max Fisher shares the story of Jacob, a whistleblower who believed in the power of social media to bring freedom and democracy. Jacob's concerns about the increasing hate and misinformation on the platform led him to pass on Facebook's internal rulebooks to Max. The rulebooks were filled with contradictions and mistakes, highlighting the alarming lack of attention given to moderation. This chapter sheds light on the challenges faced by moderators and the need for better solutions to combat online problems.