Decision scorecard


The concept of a decision scorecard, as discussed by Shane Parrish and Gary Klein, is a tool used for evaluating employees based on decisions they have made, rather than just outcomes. This approach involves both the supervisor and the employee bringing to a meeting a list of major decisions made by the employee over the past year. They then jointly review these decisions to determine which were successful and which were not, considering the context and thought process behind each decision rather than just the outcome.

This method appreciates that some good decisions may have unfavorable outcomes due to unforeseen circumstances, and some poor decisions may coincidentally lead to successful outcomes. The decision scorecard is preferred for involving mutual learning and being less stressful for employees compared to traditional evaluation methods1 .

Employee Evaluation

Gary Klein suggests using a decision scorecard to evaluate employees instead of the traditional evaluation process. The scorecard involves looking at the major decisions made by the employee and evaluating them based on what they were thinking at the time of the decision. This method is less stressful for employees and provides a learning opportunity for both parties.

The Knowledge Project

Insights for Making Better Decisions | Gary Klein | Knowledge Project 144