What is HQ (Hospitality Quotient)?

Hospitality Quotient (HQ) is a term used to describe a collection of six emotional skills that are crucial in the hospitality industry. People with high HQ are naturally inclined to derive happiness from making others happy through their actions. Danny Meyer, in an interview with Shane Parrish, explains that those with a high HQ stand out because they focus on enhancing how others feel, and this emphasis can significantly differentiate organizations and teams in a competitive market 1.