Incident Management Metrics
MTTR, or mean time to resolution, serves as a critical metric for assessing production readiness and incident management. The discussion highlights the importance of reducing incident frequency and resolution time, while also emphasizing the developer experience during incidents. Sentiment and developer happiness play a significant role in navigating the chaos of incidents, marking a shift towards more holistic metrics that encompass both performance and emotional well-being.In this clip
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Software Engineering Radio - the podcast for professional software developers
SE Radio 643: Ganesh Datta on Production Readiness
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