Navigating COVID Challenges
Sinan discusses the complexities that arose in customer support during the COVID-19 pandemic, highlighting the need for conversational AI to understand nuanced travel-related inquiries. He emphasizes that simply acknowledging COVID is insufficient; bots must grasp the specific contexts and concerns of travelers. The conversation also touches on the potential of auto ML in enhancing these capabilities for better customer experiences.In this clip
From this podcast
Super Data Science: ML & AI Podcast with Jon Krohn
SDS 445: Conversational A.I. — with Sinan Ozdemir
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