Handling Emotional Reactions
Alex emphasizes the importance of validating others' feelings when they feel wronged. Making a bigger deal out of your mistake than they do can lead to resolution. Acknowledging errors in business can lead to happier customers and long-term success.In this clip
From this podcast

The Game with Alex Hormozi
How to Recover From Huge Mistakes in Business | Ep 723
Related Questions
What does it mean when you realize you may have been making a mistake or taken criticism in a negative or defensive way on a project, as discussed in the episode "Heather Monahan - Top 50 Keynote Speaker & Best-Selling Author | How to Create Confidence" and the clip "Breaking the Silence"? I'm also frustrated about how I acted—responsive and thankful but also annoyed. Kaitlyn suggested I do something differently, but overall, I have a weird relationship with this one manager at work. I'm going to change how I've been acting. I'm just an intern, but it's not obvious; everyone else loves me, and I love them. It's just this one person, and I need to change my attitude. I'm proud that I recognize I need to adjust to her behavior. Will this change help her loosen her resistance too? But now, I'm feeling like I've had a negative impression on everyone and done a horrible job this summer. I know I haven't; I'm getting a return offer. But what is this feeling of self-doubt?
What does it mean when you realize you may have been making a mistake or taken criticism in a negative or defensive way on a project, as discussed in the episode 'Heather Monahan - Top 50 Keynote Speaker & Best-Selling Author | How to Create Confidence' and the clip 'Breaking the Silence'? How should I handle my frustration about how I acted—being responsive and thankful but also annoyed—after Kaitlyn suggested I do something differently? I have a weird relationship with one manager at work. I'm going to change how I've been acting. I'm just an intern, but it's not obvious; everyone else loves me, and I love them.
What does it mean when you realize you may have been making a mistake or taken criticism in a negative or defensive way on a project, as discussed in the episode "Heather Monahan - Top 50 Keynote Speaker & Best-Selling Author | How to Create Confidence" and the clip "Breaking the Silence"? Additionally, I'm frustrated about how I acted—responsive and thankful but also annoyed. Kaitlyn suggested I do something differently, but overall, I have a weird relationship with this one manager at work. I'm going to change how I've been acting. I'm just an intern, but it's not obvious; everyone else loves me, and I love them. It's just this one person, and I need to change my attitude. I'm proud that I recognize I need to adjust to her behavior. Will this change help her loosen her resistance too? But now, I'm feeling like I've had a negative impression on everyone and done a horrible job this summer. I know I haven't; I'm getting a return offer. But what is this feeling of self-doubt?