Why Talking To Your Customers Is Losing You Money (and how to fix this MASSIVE attention-suck) 🗣➡️👥➡️❌ | Ep 83

Using Assistants

Employing assistants, whether real or fake, can significantly enhance productivity by managing customer communications. Alex Hormozi suggests using a fake assistant until a real one is available, allowing entrepreneurs to provide excellent service without direct involvement 1. This approach not only frees up time but also prevents unnecessary communication cycles that can distract from core business tasks.

You are not helping them. You are not helping the business. All you're doing is opening up communication cycles that shouldn't be there.

--- Alex Hormozi

Additionally, Alex advises against using apps like Facebook, which can be addictive, and instead suggests accessing them through less engaging platforms to minimize distractions 2.

   

Communication Delegation

Delegating customer interactions to specific employees is crucial for maintaining focus on business growth. Alex emphasizes the importance of structured communication to avoid self-sabotaging habits that can drain time and resources 3. By redirecting customer inquiries to designated team members, entrepreneurs can ensure efficient service delivery while concentrating on strategic tasks.

Having structure around that service and having structure on those communication cycles is what will make it scalable, systemizable, trackable, and actually make it a business.

--- Alex Hormozi

This method not only enhances productivity but also prevents the owner from being overwhelmed by issues that should be handled by others.