Emotions in Communication
When faced with someone else's emotions, it's crucial to acknowledge their feelings rather than dismiss them. Instead of reacting defensively to anger, take a moment to breathe and understand the root of their frustration. Remember, your role is to remain present and show care, regardless of the emotional response you encounter.In this clip
From this podcast
Think Fast, Talk Smart: Communication Techniques
105. Radical Candor: The Communication Shift That Can Transform Your Career
Related Questions
What does it mean when you realize you may have been making a mistake or taken criticism in a negative or defensive way on a project, as discussed in the episode 225: Kim Scott | Care Personally, Challenge Directly with Radical Candor and the clip Emotions at Work?
What does it mean when you realize you may have been making a mistake or taking criticism in a negative or defensive way on a project, as discussed in the episode 225: Kim Scott | Care Personally, Challenge Directly with Radical Candor and the clip Emotions at Work?