154. Best of: Communicating Better as a Leader | Think Fast, Talk Smart: Communication Techniques

Evolving Skills

Jonathan Levin, the Dean of Stanford Graduate School of Business, shares his journey in evolving communication skills as a leader. He emphasizes that communication is a craft that requires continuous learning and adaptation, especially as one transitions from academic roles to broader leadership positions. Levin notes, "So much more of communication is about connecting with people, establishing shared humanity, motivating them, inspiring them, sometimes challenging them." This evolution involves balancing directive communication with allowing space for discussion and debate, which is crucial for effective leadership 1 2.

   

Clarity in Ambiguity

Levin discusses the importance of maintaining clarity in communication during uncertain times, a skill vital for business leaders. He highlights the need to convey clear messages while leaving room for discussion, ensuring that communication is both informative and engaging. Levin states, "It's not just the information you need to put out there. It's how do people need to feel, or do you want people to feel about it?" This approach helps in managing the tension between providing direction and fostering open dialogue 3.