132. Lean Into Failure: How to Make Mistakes That Work

Leader's Role

Amy Edmondson emphasizes the crucial role leaders play in fostering psychological safety within teams. She explains that while power dynamics can hinder open communication, the way leaders handle their status can make a significant difference. In her study of intensive care units, Edmondson found that teams with leaders who actively sought input from all members, regardless of status, achieved better outcomes.

Those with the flat psychological safety pattern had ultimately an 18% improvement compared to their counterparts in morbidity and mortality.

--- Amy Edmondson

This demonstrates that thoughtful leadership can mitigate the negative effects of hierarchical structures 1 2.

   

Team Contributions

Individual team members also have a vital role in creating a psychologically safe environment. Amy Edmondson suggests that by asking thoughtful questions and listening carefully, team members can foster respect and openness. This approach is not limited to those in leadership positions; anyone can contribute to a culture of safety by taking small interpersonal risks.

Psychological safety is not sort of a switch that you turn on. And now we have it. It's more something that is enacted day by day, day by day.

--- Amy Edmondson

Such actions encourage others to follow suit, gradually building a more inclusive and communicative team environment 2 1.