161. Do Your Homework: Know What to Say by Knowing Who You’re Talking To

Tough Questions

Handling challenging questions requires a strategic approach, as Jen Psaki explains. She advises against the common media training tactic of answering the question you wish had been asked, as it can disconnect you from your audience. Instead, she suggests not accepting the premise of every question and finding threads within the question that may not make it valid 1. Matt Abrahams adds that questioning the question itself can bolster credibility, as it shows a desire to address the real issue 2.

You don't have to accept the premise of every question.

--- Jen Psaki

This approach not only maintains authenticity but also helps in navigating high-stakes negotiations by finding common ground.

   

Feedback & Reflection

Feedback and reflection are crucial for improving communication skills. Jen Psaki emphasizes the importance of preparation and seeking feedback, even if it feels uncomfortable 3. She shares that watching oneself and asking specific questions about performance can lead to more actionable insights 4.

Feedback is so important. Watching yourself is embarrassing, but it is important.

--- Jen Psaki

Creating an environment where feedback is welcomed, especially from subordinates, can enhance personal and professional growth.