Retail Delivery Revolution
Tobi emphasizes the critical importance of fast delivery for retailers, noting that customer expectations have shifted dramatically. He discusses Shopify's efforts to implement delivery guarantees for small businesses, aiming to enhance customer satisfaction and lifetime value. Additionally, he highlights a growing trend among businesses to promote slower, more sustainable delivery options, challenging the notion that speed always equates to better service.In this clip
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This Week in Startups
Shopify CEO Tobi Lütke on navigating a downturn, innovating in compensation & more | E1568
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