Evolving IVR Systems
Paul discusses the complexities of interactive voice response (IVR) systems and their evolution towards more conversational interfaces, akin to chatbots. He highlights the challenge of encouraging longer user interactions in IVR, as natural language understanding has advanced beyond typical user utterances. This presents a unique opportunity for improving user experience and enhancing the effectiveness of voice technology.In this clip
From this podcast
The TWIML AI Podcast (formerly This Week in Machine Learning & Artificial Intelligence)
AI-Powered Conversational Interfaces with Paul Tepper - #52
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