AI Transforming Customer Service
Clara shares how AI in customer service at Gucci has turned traditional service representatives into salespeople, leading to increased conversion rates. AI empowers employees, shifting from cost centers to revenue centers, showcasing the transformative power of AI in enhancing customer interactions.In this clip
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Unsupervised Learning
Ep 29: Salesforce AI CEO Clara Shih on Future of Slack, How Gucci Uses AI and Working with Marc Benioff
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