Focusing on human needs can reveal unexpected opportunities in problem-solving. A team of students discovered that the families of patients in a cardiac care hospital faced significant stress and anxiety due to a lack of information. By addressing these emotional needs, they designed a low-cost training program for family members, which not only empowered them but also led to reduced hospital readmissions and complications. This experience profoundly influenced the students' career paths, highlighting the impact of empathy in design.
