The Greatest Deal Maker You've Never Heard Of: Glenn Fogel, Booking Holdings CEO

Pandemic Response

Navigating the COVID-19 pandemic posed unprecedented challenges for Booking Holdings, but Glenn Fogel leveraged past crisis experiences to guide the company. He recalls the early warning signs from their operations in China and the rapid transition to remote work for 27,000 employees 1. This swift adaptation was crucial as travel bookings plummeted and cancellations soared, creating a financial strain on both the company and its customers 2.

One of the good things about a crisis is it helps prepare you the next time.

--- Glenn Fogel

Fogel's proactive measures, including using company funds to assist customers, demonstrated resilience and commitment to customer service during the crisis.

   

Handling Crises

Glenn Fogel applied lessons from past crises to effectively manage the impact of the Ukraine war on Booking Holdings. The company swiftly set up a platform to provide accommodations for refugees and ensured the safety of employees in affected regions 3. This response highlighted the importance of crisis preparedness and adaptability in the face of geopolitical challenges.

We're able to do it well because of all the experience we've had having to deal with crisis after crisis after crisis.

--- Glenn Fogel

Fogel's leadership in navigating these complex situations underscores the value of strategic crisis management in maintaining operational stability.