User Hostility in Business
Many companies, like Comcast and Facebook, exhibit a clear disdain for their users, often designing services with the assumption that customers are problematic. This user-hostile approach can be seen in practices such as dark patterns in social media. Founders are cautioned against emulating these large companies, as the underlying motivations and customer relationships can lead to detrimental business practices.In this clip
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Y Combinator Startup Podcast
How To Earn Customers For Life
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