Client Relationships Matter
Goodwill acts as a form of insurance in client relationships, especially when times are tough. It's crucial to differentiate between transactional clients and those who genuinely value your partnership. While empathy is important, being firm about cash flow and overdue payments is equally vital for sustaining a small business. Open communication about financial needs can help maintain respect and understanding in these relationships.In this clip
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Business As Unusual - Managing in a Pandemic
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