AI in Customer Support
The conversation highlights the evolving role of AI in enhancing customer support, particularly within the telecom industry. Jared discusses the shift from traditional interactive voice response systems to AI-driven solutions that can mimic human interaction, improving customer experiences. The dialogue also touches on the challenges faced by telecom companies in changing their reputations and the importance of customer satisfaction in driving business success.In this clip
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The AI Podcast
Dial A for AI: Charter Boosts Customer Service with AI - Ep. 95
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