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Published Sep 3, 2019

Dial A for AI: Charter Boosts Customer Service with AI - Ep. 95

Noah Kravitz sits down with Jared Ritter, Senior Director of Wireless Engineering at Charter Communications, to explore AI's revolutionary role in transforming customer service and telecom operations. Hear Jared's unique career transition from the Marines to the tech industry and insights on the future of AI integration in creating seamless customer experiences.
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  • Career Transition

    Jared Ritter's journey from the Marines to the tech industry is a fascinating tale of unexpected opportunities. After joining the Marines straight out of high school, he was unexpectedly steered towards computer science due to a high score on a military IQ test. This led him to a career in technology, starting with Sprint and eventually moving into the wireless industry, which he finds particularly fulfilling 1.

    It was kind of a fluke, really. I mean, nobody joins the Marines to study computer science, right?

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    Jared's initial exposure to basic programming and Pascal in high school laid the groundwork for his transition into tech, where he has thrived ever since 1.

       

    AI Evolution

    At Charter Communications, Jared has witnessed the rapid evolution of AI and its impact on the telecom industry. He describes the past few years as a period of hyper-accelerated growth, with AI becoming increasingly accessible and integral to operations 2.

    AI is just becoming that accessible of a tool. Like I said before, it used to be something that was in research that you thought of when you thought of self-driving cars or something sexy like that. But now it's just a Linux command.

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    Jared highlights Charter's advancements, including their new Apple TV product and Spectrum Mobile, which has expanded their reach as a mobile virtual network operator 2.

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