Ops to Product Leadership
Starting in operations provided Brian with a deep understanding of business mechanics and customer interactions, shaping his approach as a product leader. He emphasizes the importance of being close to the customer and understanding daily operational inputs, which ultimately informs scalable technology solutions. This perspective challenges the common divide between ops and product teams, highlighting the value of integrating insights from both areas.In this clip
From this podcast
Lenny's Podcast
Lessons from scaling Uber and Opendoor | Brian Tolkin (Head of Product at Opendoor, ex-Uber)
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