Customer Connection
Julia shares a revealing moment from her life as a founder, illustrating her deep connection to customers even during personal milestones. Her humorous yet poignant admission of answering emails while in labor highlights the lengths to which founders will go to stay engaged. This dedication to responsiveness echoes the practices of other industry leaders who prioritize customer feedback and data to drive their strategies.In this clip
From this podcast
Masters of Scale
Let your customers be your scouts, w/Eventbrite's Julia Hartz
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