The Big Pivot
When faced with the need to pivot, letting go of a modestly successful product can be a significant challenge. Payal reflects on the tough decision to shut down the passport, realizing that sometimes, a blunt mentor's advice is crucial for growth. As she launches ClassPass, she grapples with pricing strategies, discovering that user perceptions of value can vary widely, impacting retention and satisfaction.In this clip
From this podcast
Masters of Scale
How to price your product to scale, w/ClassPass's Payal Kadakia
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