Balancing Promises
Reid discusses the delicate balance between maintaining user promises and managing costs, highlighting the importance of understanding what customers truly value. Payal shares her experience with pricing adjustments, revealing that aligning business models with mission is crucial for long-term success. Ultimately, when users feel a genuine connection to the service, they are more likely to remain loyal, even amidst changes.In this clip
From this podcast
Masters of Scale
How to price your product to scale, w/ClassPass' Payal Kadakia
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