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Published Jun 14, 2017

Your plan B needs a plan B, w/Crisis Text Line founder Nancy Lublin

Dive into the art of resilience with Nancy Lublin, founder of Crisis Text Line, as she reveals how grit, volunteer engagement, and cutting-edge technology are essential to scaling nonprofits and transforming crises into opportunities for impact.
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  • Persistence

    shares a memorable encounter with that highlights her persistence and creativity. During a chance meeting at a theater, she engaged Trump in conversation, eventually leading to a humorous rejection letter on Trump Tower's gold-embossed letterhead. emphasizes that this story is not just about refusing to take no for an answer, but about the power of persistence and having multiple backup plans.

    The real story is about the power of persistence and a good plan b. Or rather, plans b.

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    Nancy's multi-channel approach, including surprise visits and leveraging media connections, showcases her entrepreneurial grit 1 2 3.

       

    Problem-Solving

    Nancy's approach to problem-solving is both innovative and strategic, turning challenges into opportunities. In the early days of Dress for Success, she cleverly used clothing drives to connect wealthy donors with women entering the workforce, transforming piles of unsuitable clothing into funding sources. describes her as an infinite learner, someone who becomes more effective with each challenge faced.

    The sort of grit you need to scale a business is less reliant on brute force. It's actually one part determination, one part ingenuity, and one part laziness.

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    Nancy's restless energy and ability to adapt have been key to her success in scaling nonprofits 4 5 6.

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